Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be returned in its original, factory-sealed packaging — unopened and untampered. If the original seal has been broken or the packaging has been opened, the item is not eligible for a return under any circumstances. You'll also need your receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund. Only items sent directly to our warehouse qualify.

Please note that customers are responsible for all return shipping costs. Shipping fees are non-refundable.

How to Start a Return

To start a return, contact us at support@prestigetiming.com. If your return is accepted, we'll send you the return address and full instructions. Items sent back without prior approval will not be accepted.

Order Cancellation

Orders can only be cancelled within 1 hour of being placed. After that, your order has already been processed in our system and with our carrier. Cancellation only offers 50% of the original order value.

Orders held for a missing contact number

Our couriers require a working contact number before they will carry a watch, so an order placed without one is held with us rather than shipped. While an order is on hold for this reason it is not eligible for cancellation or refund. Reply to our email with a number the courier can reach and your watch will be dispatched right away, and the 30-day return policy above applies from the day it arrives.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@prestigetiming.com if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

For any questions, contact us at support@prestigetiming.com.